Job Title: Customer Service Manager (On-Site, Tech-Savvy)
Job Type: Full-Time, In-Person
About the Role:
We are seeking a dependable, technically capable, and customer-focused Customer Service Manager to join our on-site team. In this In Person role, you will lead the customer service function while also being hands-on with day-to-day client interactions. 5 Year of managing the onboarding and offboarding of clients across multiple platforms, ensure a seamless experience, and help shape our support processes as we grow.
Responsibilities:
- Serve as the first point of contact for client inquiries via phone, email, and in person.
- Manage the onboarding/offboarding of clients, including account setup in tools such as Slack, Jira, GoDaddy, Monday.com, Google Workspace, Microsoft 365, and others.
- Answer customer questions and resolve issues promptly, escalating complex concerns when needed.
- Maintain detailed, accurate records of customer interactions, support tickets, and service requests.
- Lead and support the development of internal support processes and documentation.
- Collaborate closely with internal teams (e.g., development, sales, and operations) to ensure client satisfaction.
- Monitor service metrics (e.g., ticket resolution time, satisfaction scores) and implement improvements.
- Provide coaching and training to support staff as needed.
- Uphold a professional and positive company image in all client interactions.